Refund policy

Last Updated: October 26, 2026

At Bceeb, we strive to provide a clear and straightforward process for returns, order cancellations, and refunds.

This Refund & Return Policy explains our 30-day commercial return period, return eligibility requirements, return shipping responsibilities, refund processing procedures, and the consumer rights that may apply to purchases made through our website.

Our 30-day commercial return period is a voluntary store policy. It does not replace or limit any consumer rights or remedies that may apply under federal, state, or other applicable law.

Policy Summary

• Commercial Return Period: 30 calendar days after delivery

• Restocking Fee: None

• Refund Processing Time: Generally 1–3 business days after the returned item is inspected and the refund is approved, subject to applicable law

• Change-of-Mind Return Shipping: Paid by the customer

• Incorrect, Damaged, or Confirmed Defective Items: Reasonable return shipping costs arranged or covered by Bceeb, as applicable

• Refund Method: Original payment method, unless otherwise required by law or expressly agreed to by the customer where permitted

• Customer Support Email: hello@bceeb.com

• Website: https://www.bceeb.com/

1. 30-Day Commercial Return Period

Customers may request a return under Bceeb's commercial return policy within 30 calendar days after receiving their order.

The return period begins on the date the order is delivered to the customer or the customer's designated recipient.

To qualify for a return under this commercial policy, the item must meet the eligibility requirements described in this policy.

This 30-day period is a voluntary store policy. It is not a representation that federal or state law provides a universal 30-day right to return all online purchases.

Any additional rights or remedies available under applicable law remain unaffected.

2. How to Request a Return

To begin a return, contact Bceeb Customer Support at:

Email: hello@bceeb.com

Please include the following information in your request:

• Order number

• Full name

• Email address used to place the order

• Product name and quantity to be returned

• Reason for the return

• Clear photos or other supporting information for damaged, defective, incorrect, or materially misdescribed products, when available

After reviewing your request, we will provide the applicable return instructions and confirm the return destination.

For returns under our commercial 30-day return policy, customers should ship an approved return within 14 calendar days after receiving the return instructions, unless we agree otherwise.

Please contact Bceeb before sending a return package to ensure that the return can be properly identified and processed.

This procedure does not restrict any cancellation, refund, or other right that cannot legally be restricted by a return authorization procedure.

3. Return Eligibility

To qualify under Bceeb's commercial 30-day return policy, an item should meet the following conditions:

• The return request is submitted within 30 calendar days after delivery.

• The item has only been tried on or handled as reasonably necessary to evaluate its nature, characteristics, and fit.

• The item has not been worn beyond reasonable inspection or try-on.

• The item has not been washed, altered, or intentionally damaged.

• Original tags remain attached when supplied.

• Included accessories are returned with the item.

• The item is free from stains, odors, makeup marks, deodorant marks, pet hair, and other signs of use beyond reasonable inspection.

• The item is returned in a condition suitable for inspection and processing.

Customers may inspect clothing and fashion apparel to the extent reasonably necessary to evaluate the items.

Handling beyond what is reasonably necessary to inspect an item may affect the refundable amount only when a reduction in value is permitted by applicable law.

These conditions apply to our voluntary commercial return policy and do not eliminate any mandatory rights or remedies available for defective, damaged, incorrect, or non-conforming merchandise.

4. Size, Fit, Color, Style, and Change-of-Mind Returns

Customers may request a return within the commercial return period when an eligible item does not fit as expected or when they change their mind about its size, color, style, or suitability.

Before placing an order, customers are encouraged to review the available:

• Product description

• Size chart and measurements

• Color options

• Materials and fabric information

• Product images and other product specifications

A return resulting from an incorrect size selection, fit preference, color preference, style preference, or another change of mind is generally treated as a preference-based return under this commercial policy.

For these returns, the customer is responsible for the return shipping cost.

If an item materially differs from its product description, stated measurements, specifications, or other material information provided on our website, please contact hello@bceeb.com for review.

5. Items Not Eligible Under the Commercial Return Policy

The following items may be ineligible for return under Bceeb's voluntary 30-day commercial return policy:

• Items worn beyond reasonable inspection or try-on

• Items washed or altered after delivery

• Items damaged after delivery through improper use, care, or storage

• Items with stains, odors, makeup marks, deodorant marks, pet hair, or other signs of use beyond reasonable inspection

• Items missing original tags when tags were supplied

• Items missing included accessories

• Items returned after the commercial return period

• Hygiene-sensitive items with a required hygiene seal or protective strip that has been removed or damaged, where the restriction is permitted by applicable law

These restrictions do not eliminate rights or remedies that may apply to merchandise that was defective, damaged on arrival, incorrect, materially misdescribed, or otherwise non-conforming.

Any exceptions to a legally applicable cancellation or return right will be determined in accordance with the law governing the transaction.

6. Damaged, Defective, Incorrect, or Misdescribed Items

If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact:

Email: hello@bceeb.com

Please provide:

• Order number

• Description of the issue

• Clear photos or videos showing the issue, when available

Photos and videos can help us assess the issue more efficiently. If you cannot provide photographic evidence, please explain the circumstances so that we can consider other reasonable information.

If we confirm that an item was delivered incorrectly, arrived damaged, has a covered defect, or materially differs from its description, Bceeb will arrange or cover reasonable return shipping costs, as applicable.

Depending on the circumstances and applicable law, available remedies may include:

• Repair

• Replacement

• Price reduction

• Refund to the original payment method

• Other remedies required by applicable law

We will review each case based on the nature of the issue, the available information, and the applicable legal requirements.

7. Return Shipping Responsibility

Customer-Paid Return Shipping

For eligible preference-based returns under our commercial 30-day return policy, the customer is responsible for return shipping costs when the return results from:

• Change of mind

• Incorrect size selection

• Fit preference

• Color preference

• Style preference

• Another preference-based reason not caused by a Bceeb error or a covered product defect

Customers arranging these returns must select and pay the return carrier directly after receiving the applicable return instructions.

Bceeb-Paid or Arranged Return Shipping

Bceeb will arrange or cover reasonable return shipping costs, as applicable, when:

• The wrong item was delivered.

• The item arrived damaged.

• The item has a confirmed defect covered by our policy or applicable law.

• The item materially differs from its description.

Please contact us before purchasing return shipping for an incorrect, damaged, defective, or materially misdescribed item.

When customers arrange their own return shipping, we recommend using a tracked shipping service. Please retain the shipping receipt and tracking information until the return has been completed.

Return shipping responsibilities are subject to any mandatory requirements under applicable law.

8. No Restocking Fee

Bceeb does not charge a restocking fee for approved returns.

We do not deduct a general handling, processing, or restocking charge from an approved refund.

However, where permitted by applicable law, a refund may be reduced to account for an actual loss in value caused by handling beyond what was reasonably necessary to establish the item's nature, characteristics, and functioning.

Any such reduction must be legally permitted and is not a restocking fee.

9. Exchange Policy

Bceeb does not offer direct exchanges as our standard exchange process.

If you would like a different size, color, style, or item, the usual process is to:

1. Request a return for the original item, if eligible.

2. Return the item in accordance with our return instructions.

3. Receive the applicable refund.

4. Place a new order for the desired item.

If you receive an incorrect, damaged, defective, or materially misdescribed item, please contact hello@bceeb.com. We will review the issue and provide an appropriate remedy, including a replacement where applicable.

This exchange procedure does not limit any mandatory consumer rights.

10. Refund Inspection and Processing

After receiving a returned item, we will inspect it and notify the customer of the refund decision.

For an approved refund:

• The refund will generally be issued to the original payment method.

• Bceeb will generally process the refund within 1–3 business days after approval, subject to applicable law.

• No restocking fee will be deducted.

• Store credit or a gift card will not replace a monetary refund when a monetary refund is legally required. Where permitted, an alternative may be used if the customer expressly chooses it.

• Refund confirmation will be sent to the email address associated with the order.

After we submit a refund, the customer's bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the funds to the account.

The 1–3 business day period describes our standard internal processing target. It does not override any mandatory refund deadline imposed by applicable law or the rules governing a particular transaction.

11. Order Cancellation Before Shipment

Customers may request cancellation by contacting hello@bceeb.com as soon as possible after placing an order.

If an order has not entered fulfillment or shipment, we will make reasonable efforts to process the cancellation request before dispatch.

If an order has already entered fulfillment or has been shipped, we may no longer be able to stop it through our ordinary operational cancellation process. In that case, customers may request a return after delivery, subject to this policy and applicable law.

Nothing in this section limits a cancellation right or refund obligation that applies under federal law, state law, or other applicable requirements.

If Bceeb cannot ship an order within the applicable promised or legally required timeframe, we will provide any required delay notice, cancellation option, and refund in accordance with applicable law.

12. Product Color and Appearance

Product colors and appearance may vary slightly between devices because screens, display settings, lighting conditions, and photography can affect how colors appear.

A minor display-related color difference does not, by itself, establish that an item is defective or materially misdescribed.

If the item received is materially different from its description, stated specifications, or product images, please contact hello@bceeb.com for review.

This section does not exclude any remedy available when an item fails to conform to its description or applicable legal requirements.

13. Consumer Rights Under Applicable Law

Customers may have rights and remedies under applicable federal, state, and other consumer protection laws, depending on the transaction and the circumstances.

The availability and scope of these rights may vary according to the customer's location, the delivery destination, the type of product, and the nature of the issue.

Bceeb's 30-day commercial return period is a voluntary store policy. It does not replace, waive, or limit any consumer right that cannot legally be waived or limited.

Where applicable law requires a particular cancellation period, refund, reimbursement of delivery charges, return shipping arrangement, or other remedy, Bceeb will comply with that requirement.

Nothing in this policy is intended to exclude or restrict any right or remedy that cannot legally be excluded or restricted.

14. Defective or Non-Conforming Merchandise

Products sold by Bceeb are subject to applicable legal requirements concerning product conformity, warranties, and consumer remedies.

If an item is defective, damaged, incorrect, materially misdescribed, or otherwise fails to conform to applicable requirements, customers may be entitled to remedies under the law governing the purchase.

Depending on the circumstances and applicable law, these remedies may include:

• Repair

• Replacement

• Price reduction

• Cancellation or termination of the transaction and a refund, where legally available

• Other remedies provided by applicable law

These rights may continue beyond Bceeb's 30-day commercial return period.

Sale prices, discounts, and promotional offers do not eliminate applicable rights concerning defective or non-conforming merchandise.

Nothing in this policy limits any warranty or remedy that cannot legally be disclaimed or restricted.

15. Relationship Between Commercial Returns and Legal Rights

Bceeb offers a voluntary 30-day commercial return period for eligible merchandise.

This commercial policy is separate from any warranty, cancellation right, refund entitlement, or other consumer protection that may apply by law.

Our commercial return policy does not shorten or replace:

• Mandatory consumer protection rights

• Applicable warranty rights

• Remedies for defective or non-conforming merchandise

• Cancellation or refund rights that apply under relevant law

• Other rights that cannot legally be waived or restricted

If a mandatory legal requirement provides greater protection than this commercial policy, the legal requirement will take precedence.

Customers may contact Bceeb Customer Support for assistance with return requests, cancellation notices, or questions about available remedies.

16. Contact Us

For return requests, refund questions, order cancellation requests, or reports concerning damaged, defective, incorrect, or misdescribed products, please contact us using the details below.

Store Name: Bceeb

Website: https://www.bceeb.com/

Business Address:

78634 Waterfall Dr
Palm Desert, CA 92211
United States

Return Address:

78634 Waterfall Dr
Palm Desert, CA 92211
United States

Support Email:

hello@bceeb.com

Support Phone:

+1 760-555-0146

Customer Support Hours:

Monday–Friday: 9:00 AM–5:00 PM Pacific Time (PT)

Saturday, Sunday, and U.S. public holidays: Closed

Response Time:

We aim to respond to customer inquiries during our regular customer support hours.

Return Address Notice:

Our designated return address is listed above. Please contact Bceeb Customer Support before mailing a return so that we can provide the appropriate return instructions and associate the package with your order.

Contact hello@bceeb.com before mailing a return.

Thank you for shopping with Bceeb.